Support
Returns & Refunds
Last updated: June 2026
Made-to-Order Products
Every GF Store item is printed on demand specifically for you through our fulfillment partner, Printify. Because each order is produced individually, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or personal preference.
What We Cover
We will issue a free replacement or a full refund if your order has any of the following issues, reported within 30 days of the delivery date:
- · The item arrived damaged or with a manufacturing defect
- · There is a significant printing error (misalignment, color issue, or missing design)
- · You received the wrong item, wrong size, or wrong color from what you ordered
To file a claim, please contact us with your order number and clear photos of the issue. We will review your claim and respond within 1–2 business days.
What We Do Not Cover
- · Buyer's remorse or change of mind
- · Wrong size ordered by the customer (please refer to our size guide before purchasing)
- · Items that have been worn, washed, or altered
- · Claims submitted more than 30 days after delivery
- · Items marked as final sale
- · Gift cards
Return Shipping Costs
If a return is approved (for example, in the rare case where a physical return is required by our fulfillment partner), return shipping costs are the responsibility of the customer, unless the return is due to a defect, printing error, or fulfillment mistake on our part. In those cases, we cover all associated costs.
Refund Processing
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the amount to appear on your statement, depending on your bank or card issuer.
Order Cancellations
Orders can be cancelled within 24 hours of purchase, before production begins. After that window, your order has already entered the print queue and cannot be cancelled. Please review your order carefully before completing checkout.
Lost or Undelivered Orders
If your order shows as delivered but you have not received it, or if tracking has not updated in over 10 business days, please contact us. We will work with our fulfillment partner and the carrier to locate the package or arrange a replacement.
Questions about your order? Contact our support team.